FAQ

What does the free Nationwide Warranty cover?

Any Preferred Jeweler will, at no charge:

1) RE-TIPPING OF PRONGS*:

Thorough inspection of all prongs, channel and setting work to assure none of the stones move in any way. Re-tipping is the process of adding small amounts of metal to the tip of each prong. Stones do not have to be removed
*In the instances where Rhodium is required, a charge MAY be incurred by the customer. This is at the sole discretion of the Preferred Jeweler.

2) RE-SIZING: (Excluding Eternity Bands and Invisible Settings)

After the initial sizing of your ring at purchase, when possible, a Preferred Jeweler will provide lifetime resizing of your ring. Some rings are not sizable, especially if there is a large size difference, a specialty design or there is micro pave. Changing the size of a ring with micro pave is never recommended. If you re-size this type of ring it will be unrepairable as the stones will loosen and the integrity of the ring will never be the same.

3) TIGHTENING OF STONES:

Preferred recommends and requires that you come in to your Preferred retailer to have your items inspected every 6 months so that we can check for any loose stones and perform the necessary repairs.

4) REFINISHING AND POLISHING*:

Any scratches and or scuffs will be polished. Some finishes can’t be restored especially specialty designer finishes. Steam, ultrasonic cleaning and polishing machines are used to bring your jewelry to pristine condition.
*In the instances where Rhodium is required, the customer may incur a charge. This is at the sole discretion of the Preferred Jeweler.

5) LOOSE EARRING BACKS:

If possible, your earring backs will be repaired if they are no longer secure.

6) PREFERRED JEWELERS will replace a lab or natural diamond(s) up to .20ctw at no additional charge to consumer. Excluding Fancy Cut and Color Diamonds.

7) FREE LIFETIME MAINTENANCE:

Your item must be in perfect, like new or new condition to be eligible for the Preferred Warranty. To keep your warranty valid you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated by your Preferred retailer online on the Preferred Dashboard. Customer and retailer will be notified by email 30 days before and again 14 days before the “due date” inspection. Having work done on your jewelry item outside of the Preferred Network can void your warranty unless authorised by Preferred headquarters. Please ensure that we have a valid email address on file. Should there be a lapse in time and your warranty has lapsed, the retailer may then charge the customer to bring the item back into warrantable condition and then reinstate the warranty. Preferred warranties are not transferable to another person. Please visit your Preferred Retailer to see if your item is eligible for a new warranty.

NOTE: The Free Preferred warranty is a lifetime limited maintenance warranty. Criteria for issuing a warranty may vary by retailer. Retailer has the option to apply for a RA Number and have the item sent in to the Preferred Facilitator “True Romance” to implement service covered under the Preferred Nationwide Warranty Program.

*For assistance please contact the Preferred Office at 888-998-8874

Where can I have my jewelry serviced if I move?

Moving? Don't worry about sending your jewelry back to your Preferred Jeweler to be serviced or finding that same excellent service in your new city. Just click on the tab titled Nationwide Presence on our website to locate the nearest Preferred retailer in your new town. They will be happy to help you maintain the beauty and longevity of your jewelry.

What happens if I move to a new location with no Preferred Jeweler near me?

If you happen to move to a new location where there is no Preferred Jeweler near you and you need service, please contact Preferred Headquarters at 888-998-8874 and we will advise you on how to proceed.

What happens if I lose a diamond?

The Nationwide Warranty covers the replacement of any missing diamonds up to 0.20 ctw. If you lose a small diamond, take your item into the nearest Preferred Jeweler with your warranty number or card. They will be able to track your warranty in the Preferred Database. Keeping your warranty up to date and in good standing will assure that your diamonds can be replaced. If your warranty has lapsed you have the option to pay for this repair to bring your item back into pristine condition. Then the warranty can be updated and reinstated and put back in good standing. Insurance is always recomended for your center stone or for larger diamonds or loss.

What happens if your item has withstood major duress, for example if it has been slammed in a door. Is it still eligible for free repairs under the warranty?

Any kind of personal accidental damage to your jewelry would not be covered under the Preferred Warranty ... the warranty states clearly what is covered and hence the requirement for the semi annual inspection to keep your piece in warrantable condition. If this should occur the retailer will charge you to get your jewelry back in warrantable condition and then reinstate the warranty. Insurance coverage is highly recommended.

Can my Preferred warranty be transferred to another person?

No, but if the item is in perfect "like New" condition it may be eligible for a new warranty to be registered to the new owner. Find a Preferred retailer near you to find out what you may need to do to qualify. Call us, we'd be glad to advise you.

Can't find your warranty card? Not to worry. Contact The Preferred Jewelers International headquarters at 888-998-8874